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24/7 Enterprise Support Available

How Can We Help?كيف يمكننا مساعدتك؟

Our support team is here to help you succeed. Get assistance in Arabic or English, with response times as fast as 1 hour for enterprise customers.

Email Support

[email protected]

Phone Support

+966 59 697 5261

Business Hours

Sun-Thu, 9 AM - 6 PM AST

Languages

Arabic & English

Support Plans

Choose the support level that matches your business needs

Included
Standard Support
الدعم الأساسي

Included with all plans

Response Time: 24 hours
Availability: Sunday - Thursday, 9 AM - 6 PM (AST)

Channels:

EmailHelp Center

Features:

  • Email support
  • Knowledge base access
  • Community forum
  • Video tutorials
Growth+
Priority Support
الدعم المتقدم

Growth & Governance plans

Response Time: 4 hours
Availability: Sunday - Thursday, 8 AM - 8 PM (AST)

Channels:

EmailPhoneChat

Features:

  • Priority email queue
  • Phone support
  • Live chat support
  • Screen sharing sessions
  • Dedicated success manager
Recommended
Enterprise
Enterprise Support
دعم المؤسسات

Enterprise plan

Response Time: 1 hour
Availability: 24/7

Channels:

EmailPhoneChatOn-site

Features:

  • 24/7 emergency hotline
  • Dedicated account team
  • On-site support available
  • Custom SLA agreements
  • Quarterly business reviews
  • Early access to features
Service Level Agreement

Our Commitment to You

We stand behind our service with clear, measurable commitments

99.9%

Platform Uptime

Monthly availability guarantee

< 1 hour

Critical Issue Response

For system-wide outages

< 4 hours

High Priority Response

For major functionality issues

< 24 hours

Standard Issue Response

For general inquiries

Emergency Support

For critical system issues affecting your entire organization, Enterprise customers have access to our 24/7 emergency hotline with guaranteed 1-hour response.

Emergency Hotline: +966 59 697 5261

Self-Service Resources

Find answers quickly with our comprehensive help resources

Knowledge Base

قاعدة المعرفة

Comprehensive guides and documentation

Video Tutorials

فيديوهات تعليمية

Step-by-step video guides

API Documentation

وثائق API

Technical integration guides

Community Forum

منتدى المجتمع

Connect with other users

Our Office
Visit us in Riyadh

AqlHR Technologies
King Fahd Road, Al Olaya District
Riyadh 12211, Kingdom of Saudi Arabia

Office Hours: Sunday - Thursday, 9:00 AM - 6:00 PM (AST)

Still Need Help?

Our team is ready to assist you. Reach out and we'll get back to you as soon as possible.

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