Search across all modules, people, and actions
Professional Plan
Enterprise Plan
Enterprise+ Plan
Uptime is calculated monthly based on the total minutes in the month minus any unplanned downtime. Scheduled maintenance windows (announced 72 hours in advance) are excluded from uptime calculations. Uptime is measured from our monitoring infrastructure located in multiple geographic regions.
If we fail to meet our uptime commitment, you are eligible for service credits as compensation. Credits are applied to your next billing cycle.
| Monthly Uptime | Service Credit |
|---|---|
| 99.0% - 99.9% | 10% credit |
| 95.0% - 99.0% | 25% credit |
| 90.0% - 95.0% | 50% credit |
| Below 90.0% | 100% credit |
Note: Service credits must be requested within 30 days of the incident. Maximum credit per month is capped at 100% of monthly fees.
System down, all users affected, no workaround available
Major feature unavailable, significant business impact
Feature degraded, workaround available
Minor issue, questions, feature requests
| Priority | Pro | Enterprise |
|---|---|---|
| P1 | 1 hour | 15 min |
| P2 | 4 hours | 1 hour |
| P3 | 8 hours | 4 hours |
| P4 | 24 hours | 8 hours |
In-app support
Pro+Dedicated hotline
EnterpriseNamed contact
Enterprise+Maximum data loss in case of disaster
Maximum time to restore service
Full database backups with hourly incrementals
Active-passive failover to secondary region
Automatic detection and failover for critical failures
Real-time replication to disaster recovery site
Full disaster recovery drill conducted annually
30 days daily backups, 12 months monthly backups
Weekly maintenance window (if needed)
Zero-Downtime Deployments: Most updates are deployed using rolling deployments with no service interruption. Maintenance windows are reserved for major infrastructure changes only.